Frequently asked questions

A Discord bot that does the jobs most servers spread across several bots: moderation, AutoMod, tickets, welcome messages, roles, levels, alerts and more. Everything is set up on this website, so you don't have to remember commands. It also keeps a Trust Score for each member that is shared between every server using AegisGrid.

Yes. Moderation, AutoMod, tickets, onboarding, levels, the Trust Score and most other features are free, and they stay free. Shield ($2.99/month) and Grid ($4.99/month) add extras like stream alerts, forms, the advanced economy, anti-nuke and full logging. See the Plans page for the full list.

No. Easy Build can set up a whole server from a template, and the Setup Wizard explains each feature one step at a time. If you'd rather stay in Discord, type /panel for buttons that do the common jobs.

No. YouTube and Spotify don't allow bots to play their music in Discord, and the bots that did were shut down. We'd rather not build something that breaks their rules and could be taken away.

Everyone starts at 0, and scores run from −1000 to +1000. Timeouts, kicks, bans and complaints lower it; reactions from others, time in voice chat and kudos from admins raise it, with daily limits so nobody can farm points. Only the last six months count, so people can recover. Anyone can look a score up with /trust.

No. Each server can only take off a limited amount, and the shared blacklist needs bad marks from at least two different servers. Moderators who abuse their powers are caught too: AegisGrid warns the server, then costs that moderator Trust Score, and finally leaves the server.

Old marks stop counting after six months, and being a decent member raises your score again. If a server banned you and has ban appeals switched on, you can ask to be unbanned at the link in your ban message. A server can also pardon you for itself, even while you're on the blacklist.

No, it's always on, because it only works if every server takes part. Each server does choose what happens when a blacklisted person joins: warn the staff, or ban them straight away.

Yes. AegisGrid reads Discord's audit log, so a ban, kick or timeout counts whether it was done with AegisGrid, with another bot or by right-clicking in Discord. Temporary bans cost less than permanent ones, and the cost depends on the length.

It never asks for Administrator. The invite link asks only for what its features use, like managing roles and channels, moderating members and reading the audit log. If something is missing, the dashboard tells you, and the Channel permissions page can fix most problems in one click.

Discord only lets a bot manage roles below its own. Open Server Settings → Roles and drag the AegisGrid role above the roles it should hand out.

New commands can take up to an hour to appear after an update. Restarting the Discord app usually shows them sooner. If a command is still missing, check Server Settings → Integrations → AegisGrid, where servers can hide commands from some roles or channels.

On the Dashboard access page, add a role or a person and tick the pages they may open, such as Tickets or the Staff inbox. They log in here with Discord and only see those pages.

Switch on Ban appeals and pick a staff channel. The appeal link is added to the DM people get when they're banned with /ban, and you can share it yourself. They log in with Discord, answer a few questions, and your staff unban or deny with one button.

Up to 5 servers that you own or manage. Extra servers are $0.99/month each. You pick which servers get the plan on the My plan page and can move it between them.

Yes, whenever you like, from My plan (or in Discord if you bought it there). Your servers keep the plan until the end of the time you've paid for. Settings for paid features are kept, so nothing is lost if you come back.

No. Server economy money is pretend money for fun inside your server. It can't be bought with real money and it can't be cashed out.

Only what its features need. It never sees your email or password. Personal text like moderation reasons, complaints and form answers is encrypted. The privacy policy lists everything and how long it's kept.

Yes. Log in and open My data to download everything AegisGrid has about you, or delete it. A few things are kept for safety, like Trust Score history and moderation cases, and the page explains why.

Its settings and data for that server are deleted 30 days after it leaves. If you add it back before then, everything is still there.